Size and Style Guarantee:
We understand that ordering clothing over the Internet can be a stressful experience. You can't touch it or try it on or conveniently take it back to the store for a different size.
So, to ease the stress a bit, Bubbles provides free shipping on a new style or size if you return your original order. Just follow the return instructions listed below and we will ship your exchange free of additional shipping charges for one exchange. If you exchange for a differently priced item, you will be credited or charged the difference between the two items.
Returns & Exchanges:
Customer satisfaction is our priority. If you are not completely satisfied with your purchase you may return or exchange your item within 30 days with a Return Authorization.
General notes about returning intimate items:
- Please make sure tags and/or packaging are intact or attached, and that items are re-packaged in a mailer that will protect their fabric and shape.
- Intimate items with a crotch cannot be returned once they have been worn or tried on without protection, so please try these items on over your own underwear to qualify for a refund.
- We suggest you do not wear perfume, tanning lotions or deodorant when trying on your purchase. Marks, stains or scents may make the item non-refundable.
- We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
- Some merchandise such as Clearance items and Disposable items (like Undergarment Guards, Boobles Silicone bra and Everyday Pasties) are not returnable. If a product can not be returned it will be noted on the individual product page.
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How to make your return:
- GET A RETURN AUTHORIZATION
To return an item for full credit, please fill out our short
Return Authorization Request form within 30 days of delivery.
- Write the Return Authorization number on the outside of the box for proper processing. Because you the customer owns and is responsible for the merchandise until it is received back at our facility, we recommend that returns utilize insurance and/or "Delivery Confirmation" services from the USPS so there is no dispute about the product's delivery to our distribution center. Sorry, but we can not take responsibility for returns that do not reach our facility!
- Include a copy of the invoice of returned item with package. Merchandise must be unworn, unused, unwashed and in original condition with all original packaging intact. Package must be returned in original shipping box or one comparable.
- If you do not have your original packing slip, don't worry! Just enclose a note with the returned merchandise including the following information: Order number, name, address, e-mail address, reason for return and instructions on whether your want a refund, replacement or exchange.
- Sorry but we do not accept returns or exchanges on worn, washed or soiled items (you can try it on over your underwear of course, but if you plan to return it, you must remove the item immediately and contact us for a Return Authorization). Items that are worn, without tags attached, stained, soiled, washed or dried can not be returned to the customer or refunded.
- Returns must be postmarked within 7 business days of receiving the Return Authorization. Items received without a Return Authorization, that are postmarked well after the 7 day return period, or that have obvious signs of wear, washing or damage, will not be credited except at the discretion of Sweet and Vicious LLC. If credit is given a 10-25% administrative fee may be deducted from the return amount.
- ISSUING CREDIT
Once our warehouse receives the authorized return merchandise, we will issue a refund within 21 business days to the original credit card or PayPal account used for purchasing. If the proper procedures are not followed (missing invoice, improper return packaging, etc) credit can not be guaranteed in a timely manner due to administrative delays. Sorry, shipping and handling are not refundable.
- BUY ONE GET ONE FREE / PACKS / KITS
If our customer chooses to return an item that was part of a buy one get one free special, there will be no credit for the returned item. If one or more items of a pack (2-packs, 3-packs, 5-packs, etc) is returned, only the difference between the regular price of the item and the "pack price" will be refunded. Example: One BubbleBuns Boyshort is returned from a $40 2-pack. The regular price of the BubbleBuns is $34. The customer will receive a $6 credit for the one returned panty ($40 - $34 = $6).
- FREE SHIPPING OFFERS
Regarding free shipping offers: if items are returned, Sweet and Vicious LLC reserves the right to retain all or part of our shipping costs.
Return address:
Sweet and Vicious LLC
Attn: Returns
500 Lake Ave #159
Lake Worth, FL 33460
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Exchange address:
Sweet and Vicious LLC
Attn: Exchanges
500 Lake Ave #159
Lake Worth, FL 33460
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Stock Availability:
Orders are filled on a first come first serve basis. Backorder items are usually restocked within 2 weeks and are immediately shipped once new shipments arrive.
We will notify you via email that the item is on backorder and will also notify you via email when the item ships to you.
Wholesale Returns:
Sorry but we do not accept wholesale returns.
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